ABOUT US

Our Story

OSF Digital was founded and began operations in October 2003 with offices in North America and Europe. Over two decades we have grown into an AI-forward, data-driven, Salesforce-centric consulting services company and a Salesforce Summit Consulting Partner, working with Fortune 500 and regulated enterprises from advisory through implementation to managed services.
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What Does OSF Digital Do?

OSF Digital provides advisory, implementation, managed services, and staff augmentation across the Salesforce platform, including Agentforce and Data 360. We also work in AI consulting and engineering: designing multi-agent systems, building agents on platforms outside Salesforce, and engineering the agent-to-agent orchestration that lets them work together across an enterprise estate.

Enterprise work rarely sits inside one system. A customer journey crosses CRM, commerce, billing, service, and half a dozen platforms that were never designed to talk to each other. We build the connective layer that makes agents useful across all of it, grounded in live context and inside explicit policy guardrails.

We combine platform depth with industry insight and an advisory-led approach, working with organizations to move faster, reduce risk, and create outcomes that scale.

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How Does OSF Digital Work With Clients?

We embed with our customers' teams, align to their goals, and stay accountable for outcomes rather than milestones. Every engagement runs on proven delivery playbooks, trusted data, and a defined path to value.

Our advisory model commits to challenge the thinking, lead the vision, and own the outcome. We match the engagement model to what the customer wants to do, whether that is execution against a defined outcome, confidence before a decision, or co-creation where there is no precedent.

With agentic work, that starts with the economics. An agent has to answer whether the work is worth doing, not whether it can be done. Every engagement begins with the current cost of the manual process and what autonomous execution would change. Where a business cannot describe that baseline, that is where the advisory work starts.

The OSF Digital journey

Our story is one of continuous evolution—building expertise, earning trust, and delivering results.

2003

Founded with operations in Québec and Bucharest

2007

Became Microsoft Gold Partner

2009

Strategic partnership with Demandware (now Salesforce Commerce Cloud)

2010

Strategic Salesforce Partnership

2016

Received Retail Innovation Award at Dreamforce

2018

Acquired iFactory Solutions (BR)

2019

Became Salesforce Platinum Partner

2019

Acquired Blueleaf (UK), SoulEcommerce (ES) and SuccessYou (DE)

2020

Joined Pledge 1% philanthropic program

2021

Acquired Adept Group (NZ), Paladin Group (US), Relation1 (CA) and Werise (BR)

2022

Completed acquisition of FitForCommerce (US), launching a consulting division

2022

Acquired Aarin (US), Datarati (AU), Kolekto (BR), Netnomics (DE) and Oegen (UK)

2023

Joined the Salesforce MarketingCloud, Data Cloud, and FinancialServices Partner Advisory Boards

2023

Acquired Original Shift (US)

2024

Won 2024 Salesforce Partner Innovation Award for Excellence in Automotive Sector

2025

David Northington appointed as CEO

2025

OSF holds nine seats across multiple Salesforce Partner Advisory Boards

2025

OSF receives the Salesforce Partner Innovation Award in Financial Services

2026

Joined Salesforce's Forward Deployed Engineering Partner Network.

2026

Achieved ISO/IEC 27001:2022 certification.

2026

Earned EcoVadis Bronze medal.

Our Pillars of Differentiation

These principles guide how we work with our customers—shaping our approach to partnership, delivery, and accountability for outcomes.

We act as an expert extension of our clients’ teams—aligning with their strategy, goals, and culture to deliver real business outcomes. Our distinctive partnership mindset drives long-term success by treating each engagement as a shared mission, not a transactional project. We bring structure, accountability, and empathy to every phase of delivery, ensuring clients not only get the right solution, but lasting value from it.

With more than two decades of hands-on Salesforce experience, OSF delivers technical depth and execution precision across the platform. We know how to maximize each cloud, reduce integration friction, and unlock the full potential of AI, data and trust. We configure ahead of customizing, which keeps solutions upgradeable as the platform evolves.

We bridge business strategy and technical execution with a consulting approach tailored to the realities of each client’s industry. From financial services to retail and consumer goods, our experts develop transformation strategies rooted in business objectives and shaped by market dynamics. We accelerate time to value through proprietary frameworks and prebuilt industry assets—reducing risk while driving relevance.

From Agentforce to Data 360, we bring practical, secure and scalable AI into clients' operations, grounded in live context, operating inside explicit policy guardrails, with actions written back into Salesforce for full visibility. Beyond Salesforce, we design multi-agent architectures and engineer the agent-to-agent orchestration that connects them across the estate.<br><br>

Customers become AI-first by redefining how work happens, not only by adding agents to existing processes.

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