AI & AGENTS

Intelligent Solutions That Transform How Work Gets Done

AI & Agents combine intelligence, automation, and data to accelerate decision-making, unlock productivity, and elevate every customer and employee experience across the Salesforce ecosystem.
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AI That Thinks. Agents That Act.

We help organizations move beyond manual processes and static workflows by embedding trusted AI and Agentforce into every business function. From guided workflows to fully autonomous agents, we design intelligent systems that reason, execute, and continuously improve outcomes.

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From Prediction to Autonomous Execution

Whether powering customer support, sales augmentation, or operational automation, our AI solutions enable organizations to work smarter and faster—grounded in accurate data, safe reasoning, and Salesforce-native governance.

Where Intelligence Meets Real-Time Action

AI & Agents elevate every cloud—Service, Sales, Commerce, Marketing, Revenue—by connecting intelligence to execution. With reasoning engines, natural language interfaces, and automation frameworks built on Salesforce Einstein and Agentforce, we create systems that respond instantly, adapt continuously, and drive measurable performance across your enterprise.
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Intelligent Service Agents

AI that resolves, routes, and assists.
Agentforce-powered service agents diagnose issues, recommend solutions, and automate resolutions—improving accuracy and reducing handling time.

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Sales Acceleration Agents

AI that guides every step of the sale.
Automated prospecting, personalized outreach, opportunity scoring, and next-best actions help teams sell faster and with greater precision.

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Operational Automation Agents

Streamlining processes end to end.
From order orchestration to financial workflows, autonomous agents reduce manual work and maintain real-time accuracy across systems.

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Intelligent Knowledge & Insights

Knowledge that evolves with your business.
AI curates insights, drafts content, generates documentation, and keeps information fresh to support both employees and customers.

Natural Language Experiences

Natural Language Experiences

Conversational interfaces for every workflow.
Einstein-powered conversational AI lets users ask, act, and automate using natural language—accelerating adoption across the enterprise.

Accelerate Your AI Transformation

We help you activate AI responsibly—balancing innovation with governance. From roadmap to deployment, our teams design intelligent solutions that improve performance across service, sales, marketing, commerce, and operations.

We help organizations identify where AI creates real value—and build a roadmap that aligns intelligence with business goals, data readiness, and governance.

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Before deploying agents or automation, we assess your processes, data maturity, regulatory context, and customer lifecycle. Our advisory teams define the highest-impact use cases, establish responsible AI frameworks, and outline the operating model required to scale. With a clear blueprint, you can move from experimentation to enterprise-wide adoption with confidence and measurable outcomes.

Data Maturity

We translate AI strategy into working systems—configuring Agentforce, activating Einstein, and engineering intelligent workflows built for performance.

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Our implementation teams design agents that understand real business rules, integrate seamlessly with Data Cloud, and execute across Salesforce clouds. We configure reasoning frameworks, build automation triggers, and architect data pipelines that ensure accuracy and speed. Every deployment is grounded in repeatable engineering patterns, reducing risk while accelerating time-to-value.

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From tuning models to monitoring performance, we ensure your AI remains safe, compliant, and increasingly effective as your business evolves.

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Intelligent systems require active stewardship. Our experts provide ongoing refinement of predictions, automations, and reasoning patterns—guided by real usage data and business feedback. We maintain guardrails, ensure regulatory alignment, improve outputs, and evolve agents as new Salesforce capabilities emerge. The result: AI that becomes more accurate, more efficient, and more valuable every day.

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Unlock AI Capabilities That Drive Real Results

Explore how OSF Digital uses Salesforce AI, Agentforce, and Einstein to accelerate performance and deliver measurable impact across industries.